Privacy Policy

Privacy Policy

Effective Date: 7/25/25

Mind and Her Wellness LLC, Balance Rx (dba) Telehealth (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth services, website, and related platforms.

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1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name, date of birth, address, email, phone number

• Emergency contact and insurance (if applicable)

• Demographic data you choose to provide

b. Protected Health Information (PHI)

As a HIPAA-compliant telehealth provider, we collect and store:

• Medical history

• Treatment records

• Diagnostic results

• Prescription and medication data

• Communications between you and your provider

c. Technology and Usage Data

• IP address, browser type, access times

• Telehealth session logs (not recordings unless stated)

• Website and portal usage patterns

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2. How We Use Your Information

We use your information to:

• Provide medical care via telehealth

• Schedule appointments and send reminders

• Maintain medical records

• Communicate with you about your care

• Comply with legal, licensing, and regulatory obligations

• Improve our services and user experience

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3. How We Share Your Information

We will never sell your information. We may share your information with:

• Your treating provider(s)

• Health insurance companies (if applicable)

• Third-party service providers (e.g., labs, pharmacies, EMR systems)

• Regulatory or legal entities when required by law (e.g., subpoenas, reporting abuse)

• Emergency services, if needed to protect your safety or life

All third parties are bound by confidentiality and HIPAA-compliant agreements.

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4. Telehealth & Electronic Communications

• We use HIPAA-compliant platforms for telehealth sessions and electronic communications.

• While we take strong precautions, no digital system is 100% secure. Please avoid sending sensitive information via unsecured email or social media.

• All telehealth sessions are encrypted and not recorded without your consent.

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5. Your Rights

You have the right to:

• Access or request a copy of your medical records

• Correct inaccurate information

• Request restrictions on how we use or share your PHI

• Receive a list of disclosures upon request

• Revoke your consent at any time (except for disclosures already made)

To exercise any of these rights, please contact us at:

 mindandherwellness@gmail.com

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6. Data Retention

We retain your information only as long as necessary to fulfill legal and medical obligations, including licensing requirements for recordkeeping.

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7. Cookies and Website Tracking

Our website may use cookies or third-party analytics (e.g., Google Analytics) to understand how users interact with our site. This data is anonymous and used only to improve our services.

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8. Third-Party Links

Our site may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

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9. Children’s Privacy

We do not knowingly collect information from individuals under 18 without parental or guardian consent, unless legally permitted (e.g., emancipated minor care).

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10. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on our website with the new effective date.

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11. Contact Us

If you have questions or concerns about this policy or your information, contact us:

Mind and Her Wellness Telehealth

Alexa Middleton, FNP-C

mindandherwellness@gmail.com